Policies

Privacy

We do not share the information with other organizations for any purpose. All information collected by Cooperstown Cigars will only be used to notify customers about updates to our web site and periodic specials. 



If at any time you no longer wish to receive such e-mail or postal mailings from us, please let us know. We will be sure your name is removed from our lists. Please provide us with your exact name and address or email address to maillist@cooperstowncigars.com.

Shipping

Cooperstown Cigar’s is presently offering Free Ground Shipping on Orders over $200

How are products shipped? We ship via UPS Ground, however we reserve the right to use alternate similar methods at our discretion. Flat rate shipping applies only to the contiguous 48 states. Cigar orders placed by 12:00 noon eastern time will generally ship within 3 days of payment approval.



Alaska and Hawaii



We ship via UPS 2-day service however delivery usually takes at least 6 or more days.



Do you ship Internationally?   NO at this time we do not ship internationally. If you are an international customer please e-mail sales@cooperstowncigarcompany.com.

What is your return policy?   We stand behind the products we sell. If you are not satisfied due to a defect in the cigar please contact us at 607-988-7726 or by email to sales@cooperstowncigarcompany.com so we can correct the problem in a way that meets your satisfaction. At cooperstowncigar.com we say "If you are unhappy please tell US! If you're happy with our products and service please tell a cigar smoking friend!"


Security

Every credit card transaction processed is 100% safe. 
We use secure server software (SSL), which is the industry standard, and among the best software available today for secure transactions. Your personal information will be encrypted when transferred over the Internet so it cannot be read by anyone other than us.

What forms of payment do you accept?   Cooperstown Cigars accepts all major credit cards as payment.


Is my personal and credit card information secure?   We process all our orders on a secure server to ensure your personal data is protected with the utmost in Internet technology. Cooperstown Cigars will not share or sell any customer information with third parties.


Online Policy for Individuals 21 Years of Age and Older


This site is not directed to persons less than 21 years of age in regards to Cigar sales and no information should be submitted or posted at Cooperstown Cigar’s online web site by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Cooperstown Cigar makes every attempt to restrict sales of tobacco to individuals of at least 21 years of age..
All shipments are sent with the requirement that only legal age recipients may receive the delivery or the product will be returned to the sender. 


NOTE: Cooperstown Cigars does not sell cigarettes of any kind.


Customers outside New York State are responsible for all state and local taxes which may apply. Customers in New York State will be charged NY Sales Tax.



Cooperstown Cigars is not responsible for typographical errors of any kind or discrepancies between photographs and actual product.